Below are frequently asked questions, you may find the answer for yourself.
We offer three delivery options across Kenya: Nairobi Express (within 2 hours, for orders within Nairobi), Express Courier via G4S and other courier partners (delivery within 24 hours), and standard Parcel Shipping via matatu courier services nationwide (1-3 days, covers upcountry towns).
Nairobi orders can arrive in as little as 2 hours with our express option. Express courier (G4S and similar partners) delivers within 24 hours. Standard parcel delivery via matatu courier takes 1-3 days depending on your location.
Yes — we ship nationwide via parcel/matatu courier services (1-3 days) and express courier partners like G4S (within 24 hours) for customers outside Nairobi.
We accept [FILL IN: e.g. M-Pesa (STK push / Paybill number XXXXX), Visa/Mastercard via [gateway name], etc.]. [FILL IN: state clearly whether payment is required upfront / prepaid only, or if cash on delivery is available anywhere].
[FILL IN: brief reassurance — e.g. secure checkout, M-Pesa is processed directly by Safaricom, order confirmation sent via SMS/email/WhatsApp, etc.]
[FILL IN: e.g. Add to cart and checkout on the website, or order via WhatsApp on [NUMBER]. Confirm which is primary.]
[FILL IN: cancellation window/policy — e.g. before dispatch only, contact within X hours, etc.]
[FILL IN: yes/no, guest checkout available?]
[FILL IN: e.g. order status in account dashboard, WhatsApp updates, courier tracking number for G4S shipments, etc.]
[FILL IN: return window in days], [FILL IN: who pays return shipping], [FILL IN: warranty length for Brand New / Refurbished / Ex-UK stock — these likely differ], [FILL IN: defective-on-arrival process].
